Our Store Policies

At AloeShea Bath & Body, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Ordering

Complete your order by simply selecting your items and quantity and adding it to your cart. Please be sure to double check for the correct base, scent, size, and quantity before making payment. If you have any questions, please use the contact page or call during business hours and someone will respond to you as soon as possible.


Payments

 We accept payments in the form of credit or debit. Payments are processed via Pay Pal secure and encrypted system. No pay pal account is required to make a payment.

Shipping

All orders are shipped via USPS and ships within  5 days of receipt of payment. For larger and custom orders, shipment may take up to 7-10 days. There may be a shipping charge associated with your order. Please be sure to provide an accurate address for delivery. We will not be held responsible for items not received due to an incorrect address.

Returns

Due to the nature of our products, refunds are not available. If any item arrives damaged, you must report it within 72 hours of receipt in order to be considered for replacement or credit. You may report your damaged item(s) via email by using our contact page.

Custom Ordering

Custom orders are not yet available. Keep visiting our website to find out when this service will be available.

 

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(585) 635-2854

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